06. Presence And Reach

Goal

Seraph should feel present outside the moment when the user opens chat.

Layers

• ambient observation
• stateful timing and interruption logic
• proactive delivery inside the product
• external reach through notifications and channels
• native-feeling local surfaces

Why This Matters

A guardian that only exists in an open browser tab is still mostly reactive.

Research Questions

• what should count as interruption-worthy?
• which channels earn their place first?
• what is the right boundary between ambient presence and intrusive behavior?
• how should observer confidence affect delivery aggressiveness?